Talking points:
- I am sorry to hear that the mask made your scalp tingle/itch. They should not cause your scalp to do this. Our products are fully registered with the EU commission and approved for use by cosmetics-approved regulators. The product has also passed RIPT testing and is classified as safe for use.
- We would recommend that you stop using the product immediately. Everyone’s hair and skin are different and react in different ways.
Agent Action:
- Issue a full refund right away
- An injury claim should be filed on Monday board only if the customer mentions or claims that they went to a doctor visit or needed medical attention. Photos or medical documentation are also required.